General Information
Frequently Asked Questions
Order
We offer a wide range of home textile products, including bed linens, curtains, cushions, table linens, and more. We also do offer best quality home decor items which is made by crystal, glass, porcelain and iron rode. Our products are designed to add comfort and style to your home.
Our products are manufactured in high-quality facilities that adhere to strict quality and ethical standards. We source our materials from reputable suppliers to ensure durability and comfort.
Yes, we are committed to sustainability. Many of our products are made from organic or recycled materials. We also use eco-friendly packaging to reduce our environmental impact.
Ordering and Payment
You can place an order through our website by adding items to your cart and proceeding to checkout. We also accept orders via phone and email for your convenience.
We accept a variety of payment methods, including credit/debit cards,Jazz/easypaisa and other secure online payment options. All transactions are protected to ensure your financial information is safe.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been processed.
Shipping and Delivery
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's website.
Returns and Exchanges
We offer a same-day return policy for unused and unopened items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Please refer to our return policy page for more details.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back the item.
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund and cover the cost of return shipping.
Product Care and Maintenance
Each product comes with specific care instructions on the label. Generally, we recommend washing items in cold water with mild detergent and avoiding bleach or harsh chemicals. Tumble dry on low heat or line dry for best results.
While fabric softener can be used on most products, it is best to check the care label. Some materials, like microfiber, may be affected by fabric softeners and should be avoided.
Custom Orders and Special Requests
No, we do not offer custom sizing and personalization for certain products. Please contact our customer service team to discuss your requirements.
Contact Us
You can reach our customer service team via phone, email, or live chat on our website. We are available to assist you Monday through Saturday from 11 AM to 6 PM.
For more information, please visit our About Us page, browse our product categories, or read our blog for tips and inspiration on home decor.
Shipping Policy
Overview
At Urban Decor, we strive to offer the best shipping options and ensure that your purchases reach you in a timely and efficient manner. Below is an overview of our shipping policies and procedures.
Domestic Shipping
Shipping Methods
- Standard Shipping: Deliver 3-5 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Next-Day Shipping: Delivery by the next business day if ordered before 12 PM local time.
Shipping Costs:
- Standard Shipping: free over an order value of 5000. More than 5000 Rs order delivery charges will be apply because your package becomes heavy and it took extra shipment cost.
Processing Time:
- Orders are processed within 1 business days. Orders placed on weekends or holidays will be processed the next business day.
International Shipping
Availability:
- We offer international shipping to select countries. Please check our website for the list of available countries.
Shipping Methods and Costs:
- Standard International Shipping: Delivery within 10-15 business days. Cost may vary.
- Expedited International Shipping: Delivery within 5-7 business days. Cost may vary.
Duties and Taxes:
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Processing Time:
- International orders are processed within 2-3 business days.
Order Tracking
Tracking Information:
- Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment.
Tracking Your Order:
- You can track your order directly on our website or via the carrier’s website using the provided tracking number.
Shipping Restrictions
P.O. Boxes and APO/FPO Addresses:
- We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
Restricted Items:
- Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains restricted items, we will notify you and provide alternative options.
Delays and Issues
Shipping Delays:
- While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, carrier delays, and customs processing may cause delays. We appreciate your understanding in such cases.
Lost or Damaged Shipments:
- If your shipment is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.
