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URBAN DECOR
Because...care starts from home

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Shipping Policy

Overview

At Urban Decor, we strive to offer the best shipping options and ensure that your purchases reach you in a timely and efficient manner. Below is an overview of our shipping policies and procedures.

Domestic Shipping

Shipping Methods

  • Standard Shipping: Deliver 3-5 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Next-Day Shipping: Delivery by the next business day if ordered before 12 PM local time.

Shipping Costs:

  • Standard Shipping: free over an order value of 5000. More than 5000 Rs order delivery charges will be apply because your package becomes heavy and it took extra shipment cost.

Processing Time:

  • Orders are processed within 1 business days. Orders placed on weekends or holidays will be processed the next business day.

International Shipping

Availability:

  • We offer international shipping to select countries. Please check our website for the list of available countries.

Shipping Methods and Costs:

  • Standard International Shipping: Delivery within 10-15 business days. Cost may vary.
  • Expedited International Shipping: Delivery within 5-7 business days. Cost may vary.

 Duties and Taxes:

  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

 Processing Time:

  • International orders are processed within 2-3 business days.

Order Tracking

Tracking Information:

  • Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment.

Tracking Your Order:

  • You can track your order directly on our website or via the carrier’s website using the provided tracking number.

Shipping Restrictions

P.O. Boxes and APO/FPO Addresses:

  • We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.

Restricted Items:

  • Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains restricted items, we will notify you and provide alternative options.

Delays and Issues

 Shipping Delays:

  • While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, carrier delays, and customs processing may cause delays. We appreciate your understanding in such cases.

 Lost or Damaged Shipments:

  • If your shipment is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.