Refund policy
Overview
At Urban Decor, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward exchange policy.
Returns
1. Eligibility:
Returns are accepted within same days of the delivery date. Items must be unused, in their original packaging, and in the same condition that you received them.
2. Non-returnable Items:
Certain items cannot be returned, including:
- Clearance or sale items
- Gift cards
- Custom or personalized orders
- Perishable goods (e.g., plants, flowers)
3. Return Process:
Step 1: Contact our customer service team at given whatSapp no with images to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Step 3: Pack the item(s) securely in the original packaging, including all accessories, manuals, and documentation.
Step 4: Clearly write the RMA number on the outside of the package and ship the item(s) to the address provided by our customer service team.
4. Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item). We recommend using a track able shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges Policy
1. Eligibility: Exchanges are accepted within 03 days of the delivery date. Items must be unused, in their original packaging, and in the same condition that you received them.
2. Exchange Process:
Step 1: Contact our customer service team will initiate an exchange. Please provide your order number, the item(s) you wish to exchange, and the reason for the exchange with immediate photograph.
Step 2: Our team will provide you with an Exchange Merchandise Authorization (EMA) number and exchange shipping instructions.
Step 3: Pack the item(s) securely in the original packaging, including all accessories, manuals, and documentation.
Step 4: Clearly write the EMA number on the outside of the package and ship the item(s) to the address provided by our customer service team.
Step 5: Once we receive and inspect the item(s) you wish to exchange, we will ship the new item(s) to you.
3. Exchange Shipping Costs: Customers are responsible for the shipping costs associated with returning the item(s) for exchange. We will cover the shipping costs for sending the new item(s) to you, except in cases where the exchange is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team on same day of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and exchange policy, please contact us on below mentioned details. We are here to help!
Urban Decor…….. Because care starts from home
S.I.T.E area Karachi
Sales@urbandecor.com.pk
0308-0111052